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This website is intended only for intermediaries / distributors who are authorised distributors appointed by M&G in Singapore.
This website should not be relied upon by any other person. By checking the confirmation and accessing the information ("Materials"), you undertake not to show, copy, reproduce, transmit, distribute or disseminate the information contained in this website (either in whole or in part) or to disclose refer or make available this website and its contents  to anyone other than in accordance with applicable law. The Materials have not been registered as a prospectus with the Monetary Authority of Singapore and do not constitute an advertisement or an offer for the issue sale or purchase of any securities or any recommendation in relation to investment in the subject matter of the Materials or any investment or other advice. The Materials provided in this website are provided solely for your information as an authorised distributor.

The information herein is qualified in its entirety by the terms therein. Nothing in this website shall constitute an offer to sell or a solicitation of an offer to buy or the calling to attention to the offer of the units of the collective investment schemes in any jurisdiction in which such offer sale, solicitation or the calling to attention thereon is restricted prohibited or not authorised.
By checking the confirmation and proceeding beyond this page, you confirm that you agree to these ‘Terms and Conditions’.

Audience

Contact

Contact us if you have questions or comments regarding M&G products or services, or if you would like to speak to a sales representative directly.

M&G Investments (Singapore) Pte. Ltd
138 Market Street
CapitaGreen #35-01  
Singapore 048946

Main: +65 6349 9000

Intermediaries Sales Team - Singapore


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Grace Tay
Associate Director
Intermediary Channels Singapore
Telephone
+65 6349 9005
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Eng Kiat Lim
Client Relations Associate
Intermediary Channels Singapore
Telephone
+65 6349 9007

Intermediaries Sales Team - Hong Kong


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Heather Lei
Director
Intermediary Channels Hong Kong
Telephone
+852 3725 3197
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Eva Chung
Associate Director
Intermediary Channels Hong Kong
Telephone
+852 3725 3195
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Victoria Liu
Client Relations Associate
Intermediary Channels Hong Kong
Telephone
+852 3725 3193

If you have a complaint

We are sorry that you have had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.

Making a complaint

If you have a complaint about any aspect of the provision of service to you, you may make the complaint directly to us, either by writing, telephoning, faxing or e-mailing.

All relevant details should be set out clearly. Complaints may be addressed to your Client Director or the M&G Chief Executive.

In addition to engaging with your Client Director in the normal manner, you can contact us by writing to: M&G, 138 Market Street, CapitaGreen #35-01, Singapore 048946 or by calling us on +65 6349 9000 from 9.00am to 5.00pm, Monday to Friday. For your protection calls may be recorded.

Our commitment

At M&G, we take all complaints seriously and commit to the following actions upon receipt of a complaint:

  • We endeavour to acknowledge any complaint within 5 working days.
  • If we are unable to resolve your complaint within four weeks of receipt, we will send you a written update explaining why we are not in a position to resolve your complaint and an indication of when we will make further contact.
  • If your complaint has still not been resolved within eight weeks of receipt we will send you a response explaining why we are still not in a position to make a final response, giving reasons for the further delay with an indication of when you will hear further details from us.

Investigating your complaint within M&G

Your complaint will be investigated by a dedicated member of staff who was not directly involved in the matter that is the subject of your complaint. We will ensure that an employee of appropriate seniority who is independent of the matter commences an investigation. We will also, where possible, take the appropriate action to prevent reoccurrence.

If you telephone us during our investigation and the member of staff handling your complaint is not available, then another member of our team will be more than happy to help you.

We want our customers to be happy with our service and we hope to resolve any matters quickly and to our mutual satisfaction. We welcome feedback on any aspect of our service.

 
This advertisement has not been reviewed by the Monetary Authority of Singapore.
This website is intended only for Intermediary Investors in Singapore.
Specifically, the information on these pages should not be used or relied upon by the public of Singapore or any other type of investor from any other jurisdiction.
The value of investments will fluctuate, which will cause fund prices to fall as well as rise and you may not get back the original amount you invested.